Evaluating the quality of hotel services based on tourists ...
2020-3-26 · Another index for measuring consumers' expectations for service quality in the hotel experience is LODGSERV, which was designed by Knutson et al. (1990), and it confirms the five generic dimensions of service quality hypothesized by Parsuraman et al.: Tangibility, Reliability, Responsiveness, Assurance, and Empathy.
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